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Description based on the Specified Commercial Transactions Act

Seller

Triple S Co., Ltd.

Sales Manager

Shin Omura

Postal Code

〒 460 - 0025

Address

Kakukyu Building 304, 18-9 Furuwatari-cho, Naka-ku, Nagoya-shi, Aichi, Japan (Triple S Co., Ltd.)

Phone Number

052-339-4060

Email Address

support@allout-official.com

Shop Name

ALL OUT

Sales URL

https://allout-official.com/

Sales Price

Please refer to each product sales page.

Quantity Sold

Please refer to each product sales page.

Additional charges required in addition to the product price

Shipping fee for purchase: 500 yen nationwide

Cancellation of subscription delivery

If you wish to cancel your continuous billing, please contact us by phone or email at least 10 days before the next delivery date.

Delivery Time

We generally deliver within 7 days of your order.

In case of delay, we will notify you by email or other means.

*For subscription products, deliveries from the second order onwards will be made 30 days after the order date.

*Deliveries to Okinawa and remote islands may take longer than usual.
*Delays may occur due to weather, traffic conditions, product stock status, etc. We kindly ask for your understanding in advance.

Returns

In the case of initial defects, returns or exchanges will be accepted within 7 days from the product arrival date.

Additionally, customers are responsible for shipping costs for returns and exchanges.

[Customer-initiated returns]

Returns due to customer convenience cannot be accepted under any circumstances. Even if the product is returned to our company, if it is due to customer convenience, the customer will be responsible for the shipping costs.

Size Exchange

Size exchanges are accepted only once within 7 days from the product arrival date.

Customers are responsible for shipping costs for size exchanges.

[Other Exchanges]

Exchanges of products other than size exchanges cannot be accepted under any circumstances. Thank you for your understanding.

Complete Refund Policy

  • Full refunds are limited to one per person.
  • This applies to first-time purchasers of [ALL OUT EAA Pineapple/Grape Flavor (Subscription)]. If you have purchased it before, you are not eligible for the full refund guarantee.
  • The [Full Refund Eligible Product] is the first delivery of [ALL OUT EAA Pineapple/Grape Flavor (Subscription)]. Subsequent deliveries are not eligible.
  • The condition is that you have actually used the [ALL OUT EAA Pineapple/Grape Flavor (Subscription)] which is the content of the subscription.
  • Refunds will not be issued for unopened or unused products.

Full Refund Eligible Products

  • [ALL OUT EAA Pineapple/Grape Flavor (Subscription)] 1st delivery (2nd and subsequent deliveries are not eligible.)

Notes on the procedure for receiving a refund

  • You will be responsible for the shipping costs when returning the product.
  • The condition is that you have actually used [ALL OUT EAA Pineapple/Grape Flavor (Subscription)]. Refunds will not be issued for unopened or unused products.
  • Even if you have consumed all of the [ALL OUT EAA Pineapple/Grape Flavor (Subscription)], you must return all of them.
  • This applies only to those who cancel their contract mid-term.
  • If the contract is not cancelled mid-term, such as a temporary suspension of a subscription, the full refund conditions will not be met.
  • Those who meet all conditions will receive a full refund of the product price for the first delivery.
  • Payment processing fees at the time of purchase are not eligible for a refund.
  • The deadline for requesting a full refund is within 30 days from the initial shipping date. Please contact our inquiry desk (052-339-4060 / Weekdays 10-16:00) by phone within this period.
  • If you contact us after the deadline, we will not be able to issue a refund even if the product is returned.
  • If the product was shipped on May 1st, please contact us by phone by May 31st. If the corresponding day is a Saturday, Sunday, or public holiday, please contact us by the business day immediately preceding it.
  • Please send the product back to us within 1 week of your full refund request.
  • Please use a shipping method that allows tracking (e.g., courier service) for returns.
  • Refunds will be issued once it is confirmed that all conditions have been met.
  • The refund method varies depending on the payment method.

[For Credit Card / Amazon Pay]

Please note that due to credit card company billing cycles, a refund may be processed after an initial withdrawal.

Temporary Suspension/Cancellation of Subscription

[Temporary Suspension/Cancellation of Subscription]
Temporary suspension and cancellation of subscriptions are handled through My Page.
In both cases, please complete the procedure at least 10 days before the next scheduled delivery date.
If the procedure is not completed 10 days prior, temporary suspension or cancellation of the next delivery will not be possible.

Flow for Temporary Suspension of Subscription Products
[ALL OUT EAA Pineapple/Grape Flavor (Subscription)]
Temporary suspension of subscription is possible after receiving the second product.
Cancellation of subscription is possible after receiving the first product.
In both cases, please complete the procedure on My Page at least 10 days before the next scheduled delivery. However, if you temporarily suspend or cancel your subscription after receiving the first product without receiving the second or subsequent products, you will be required to pay the difference between the initial campaign price and the regular price you paid, or send us the empty product package and delivery note at your own shipping expense.

Flow for Cancellation of Subscription Products
If you wish to cancel continuous billing, please complete the procedure on My Page at least 10 days before the next scheduled delivery.

 

Exchange of Damaged or Defective Products

If the product is damaged or defective, or if you received a different product from what you ordered, please contact us by phone within 7 days of product arrival and return it to us via cash on delivery. We will promptly exchange it.

However, exchanges cannot be accepted in the following cases:

  • Products damaged or scratched by the customer
  • If either the product packaging or the delivery note is not included
  • If the product is returned without prior notice

    Payment Methods

    Credit Card Payment

    VISA, MASTER, AMEX, JCB, and DINERS are accepted.

    Payment will be processed upon completion of product shipment. *For debit cards, payment may be processed immediately upon order.

    Please note that billing and withdrawal dates vary depending on each card company. For details, please contact your card company.

     

    Amazon Pay

    For 'Card Payment', you can place an order using the credit card information registered on Amazon.co.jp through "Amazon Pay" provided by Amazon Japan. An Amazon.co.jp account is required to use this service. Payment will be processed via Amazon.co.jp, and Amazon.co.jp will be billed based on the product shipment date. Payment terms, billing dates, and withdrawal dates vary depending on the credit card registered on Amazon.co.jp.

    Application validity period: 5 days including the order date

    Quantity Sold

    Some campaign products may have purchase restrictions, so we kindly ask you to check each product page for details.