Description based on the Specified Commercial Transactions Act

Seller Name

Triple S Co., Ltd.

Sales Manager

Shin Ohmura

post code

Address: 460-0025

location

Triple S Co., Ltd. 304, 18-9 Kadokyu Building, Furuwatari-cho, Naka-ku, Nagoya City, Aichi Prefecture

telephone number

052-339-4060

email address 

support@allout-official.com

Shop name

ALL OUT

Sales URL

https://allout-official.com/

Sales price

Please refer to each product sales page.

Sales quantity

Please refer to each product sales page.

Fees required other than the product price

Shipping fee: 500 yen nationwide

Cancellation of regular delivery

If you wish to cancel your recurring subscription, please contact us by phone or email at least 10 days before your next delivery.

Delivery time

Generally, your order will be delivered within 7 days.

If there is a delay, you will be notified by email.

*Regular products will be delivered 30 days after the second or subsequent order date.

*Delivery to Okinawa or remote islands may take longer than usual.
*Delays may occur due to weather, traffic conditions, product inventory status, etc. Thank you for your understanding.

Returns Policy

In the case of initial defects, we will accept returns and exchanges within 7 days of the product's arrival date.

In addition, customers are responsible for shipping costs when returning or exchanging items.

[Returns due to customer's convenience]

We cannot accept returns due to customer's convenience. Even if the product is returned to us, if the return is due to customer's convenience, the customer will be responsible for the shipping costs.

Full Money Back Guarantee

  • Full refunds are limited to one per person.
  • This offer is for first-time purchasers of [ALL OUT EAA Pineapple Flavor/Grape Flavor (Regular Delivery)] . If you have previously purchased this product, you are not eligible for the full refund guarantee.
  • The product eligible for a full refund is the first purchase of ALL OUT EAA Pineapple Flavor/Grape Flavor (regular delivery). Purchases after the first purchase are not eligible.
  • The condition is that you have actually used the regular delivery product, [ALL OUT EAA Pineapple Flavor/Grape Flavor (Regular Delivery)].
  • We cannot offer refunds on unopened and unused items.

Full refund eligible items

  • [ALL OUT EAA Pineapple Flavor/Grape Flavor (Regular Delivery)] 1st order ( not applicable from the second order onwards)

Notes on the procedure for receiving a refund

  • Customers will be responsible for shipping costs when returning items.
  • The condition is that you have actually used the [ALL OUT EAA Pineapple Flavor/Grape Flavor (Regular Delivery)]. Refunds cannot be given for unopened and unused products.
  • Even if you have consumed all of the [ALL OUT EAA Pineapple Flavor/Grape Flavor (Subscription)], please be sure to return all of them.
  • This only applies to those who cancel their contract midway.
  • If you temporarily suspend your subscription or cancel your contract midway, you will not be eligible for a full refund.
  • If you meet all the conditions, we will refund the full price of your first shipment.
  • Purchase fees are non-refundable.
  • The deadline for requesting a full refund is within 30 days from the date of initial shipment. Please contact our customer service center (052-339-4060 / weekdays 10:00-16:00) within that period.
  • If you contact us after the deadline, we will not be able to refund you even if you return the item.
  • If your order was shipped on May 1, please contact us by phone by May 31. If the applicable date falls on a Saturday, Sunday, or public holiday, please contact us by the previous business day.
  • Please ship the item to us within one week of requesting a full refund.
  • Please return the item using a traceable shipping method (such as courier service).
  • If we confirm that all conditions are met, we will refund your money.
  • The refund method will vary depending on your payment method.

[For credit cards and AmazonPay]

Please note that due to the closing date of your credit card company, the amount may be debited first and then refunded.

Temporarily suspending or cancelling subscriptions

[Temporary suspension or cancellation of subscription]
You can temporarily suspend or cancel your subscription from your My Page.
In either case, please complete the procedure at least 10 days before your next scheduled delivery date.
If you do not complete the procedure 10 days in advance, you will not be able to suspend or cancel your next delivery.

Process for temporarily suspending regular products [ALL OUT EAA Pineapple Flavor/Grape Flavor (Regular Delivery)]
You can temporarily suspend your subscription after receiving your second product.
You can cancel your subscription after receiving your first item.
In either case, please complete the procedure on your My Page at least 10 days before the next delivery. However, if you want to suspend or cancel your subscription after receiving the first product without receiving the second or subsequent products, you will need to pay the difference between the initial campaign price you paid and the product price, or send us the empty product package and invoice at your own expense.

Steps for canceling regular products <br>If you wish to cancel a recurring subscription, please complete the procedure on your My Page at least 10 days before your next delivery.

Exchange of damaged or defective products

If the product is damaged or defective, or if the product you received is different from the one you ordered, please contact us by phone within 7 days of receiving the product and return it to us by cash on delivery. We will exchange it immediately.

However, exchanges will not be accepted in the following cases:

  • Products that have been scratched or damaged by the customer
  • If either the product package or the purchase receipt is not included
  • If you return the product without contacting us in advance

    payment method

    Credit card payment

    We accept VISA, MASTER, AMEX, JCB and DINERS.

    Payment will be made when the product has been shipped. *If you use a debit card, payment may be made immediately when you place your order.

    Please note that closing dates and withdrawal dates vary depending on the card company. For details, please contact your card company.

    Amazon Pay

    For "Credit card payments," you can use the credit card information registered with Amazon.co.jp to place orders through "Amazon Pay," provided by Amazon Japan. You will need an Amazon.co.jp account to use this service. Payment is made via Amazon.co.jp, and Amazon.co.jp will be charged on the date of product shipment. Payment terms and closing dates and deduction dates will vary depending on the credit card registered with Amazon.co.jp.

    Application expiration date: 5 days including the date of order

    Sales volume

    There are purchasing restrictions on some promotional products, so please check the restrictions for each product.